Flower Order Cancellation Policy
Flower orders may be cancelled if notice is given 36 hours in advance of the pick-up/delivery date of the order. All flower cancellations made after the 36 hour deadline are eligible for store-credit only. Flower orders being cancelled within 48 hours of being placed (but not within the 72 hour pick-up/delivery date) are eligible for a full refund.
For custom orders or weddings, cancellations with more than one month notice may carry no cancellation penalty. Cancellations 1 week or less before the event date will be charged 50% of the total estimated charges.
If you place an order and the recipient rejects delivery, whatever the reason, Petal Pushers will not provide a refund and cannot be held liable for the recipient’s decision. If we are unable to substantiate your claim, we reserve the right to reject that claim.
If you are unhappy with the quality of your arrangement please give us a call or email within 24 hours. In most cases, we will gladly replace the arrangement. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.
Merchandise may be returned for store credit or exchanged within 30 days of purchase, when you bring in your merchandise item(s) in re-sellable condition, along with original packaging and provide your receipt.
Return Policy FAQ
Q: When am I no longer eligible for any sort of refund / store credit?
A: Your cancellation request is placed less than 36 hours before the scheduled pick up/delivery date.
Q: When am I eligible for Store Credit?
A: When you bring in your merchandise item(s) in re-sellable condition, along with original packaging and provide your receipt within 30 days of purchase. Or, when a flower order cancellation is made more than 36 hours prior to the scheduled pick up/delivery date and is for $250 or less.
Q: If I need to cancel my order, how do I do that?
A: Call us at (214) 238-2052. Email email@example.com